Devices come with a standard 1-year manufacturer's warranty. You can purchase an extended warranty for devices if required. The below applies within either the 1 year, or extended 3 year period:
PICK-UP & RETURN COURIER SERVICE (2-LEG COLLECT AND RETURN)
Under Pick-Up & Return Courier Service (previously Depot), the product will be repaired at a designated service centre, with shipping at the expense of the Service Provider. The customer is responsible for disconnecting the product and packing it in a shipping container to return the product to a designated service centre. A courier will pick up the machine and deliver it to a designated repair centre.
Following repair or exchange, the service provider will arrange for the PC to be dropped back where it was originally collected from at its expense. The customer is, however, responsible for the installation and verification of the new system.
For warranty claims, please let us know of issues via the Device Support Page, providing the serial number of the device and details of the nature of the fault.