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Safeguarding

Cyber Security

Cloud & StaffMail Migration

Classroom Resources

Telephone Support and Contact Us

Technical Support for the products below:

  • USO
  • StaffMail
  • Firewall Queries
  • DNS Enquiries
  • Internet Outages
  • Google Data Sync
  • Microsoft Data Sync
  • myUSO
  • USO-FX
  • WebScreen
  • LGfL VoIP
  • Remote Access
  • MailProtect
  • Mail Relay
    • MIPS

 

Call 0208 2555 555 (Option 3)

For anything else

Call 0208 408 4455

Find out information about key contacts in LGfL

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Toolkits

SLAs

LGfL defines our ticket priorities and target response times as follows

    A Service Failure which:

    • constitutes a loss of Service for all or more than 50% of Customers;

    • has a critical impact on the activities of all or more than 50% of Customers;

    • may or does cause significant financial loss or disruption to all or more than 50% of Customers; or

    • results in any material loss, disclosure or corruption of Customer Data or Safeguarding Concern

    A Service Failure which:

    • constitutes a loss of Service for one or a small number of Customers (e.g. within the same locale);

    • has a material (but not critical) adverse impact on the activities of more than one or a small number of Customers;

    • may or does cause financial loss or disruption to a Customer; or

    • may expose Customer Data to loss, disclosure or corruption if not resolved within the target resolution time

    A Service Failure which has an adverse impact on the activities of one or a small number of Customers for which appropriate work arounds can be established to reduce that impact provided that there is no risk of:

    • financial loss or disruption for Customers; or

    • loss, disclosure or corruption of Customer Data

    A Service Failure which only has a minor adverse impact on the Services or for which reasonable work arounds are available, provided that there is no risk of:

    • financial loss or disruption for Customers; or

    • loss, disclosure or corruption of Customer Data

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