Local admin passwords are needed to reset devices and install new software. An executable program is required to unlock BIOS settings. For security reasons only the nominated technical contact of the organisation that ordered the devices is able to request this information. That means: the technical contact at a local authority (LA) or Multi Academy Trust (MAT) needs to request these from the DfE and share them with schools. The technical contact at a single-academy trust can request this information directly. Please see below for details on how to request your password and BIOS exe. Please see below on how to do this .

If you remove the pre-installed settings provided by DfE, it’s your responsibility to set up alternative safeguarding measures to avoid risks to the children and young people in your care.

You must ensure the device is connected to power throughout this process.

1. Boot the device and login to the local admin account

• Device boots into localuser

• Logout of localuser

• Login as the local admin user: .\localadmin

• Enter the local admin password for that device, supplied by the Turn IT on

2. Enable the recovery partition

• Run the cmd application “as administrator” 4

• Enable the recovery partition using the command: reagentc /enable

• The output should say: “Operation Successful”

• Check the partition status using the command: reagentc /info

• The partition should now be: “Enabled”

3. Unlock the device BIOS

• Follow the instructions provided which will be correct for your device type. This usually includes running a program “as administrator” which removes password protection from the BIOS and enables network and USB boot options, but please refer to instructions.

4Logout with “change user” to get to the login screen

• Hold and click on the power icon and then “restart”

• The device should enter a “Troubleshoot” menu

• Select “reset this PC”

• Select “remove everything”

• If the above sequence doesn’t work then you should be able to enter recovery mode using the relevant key combination for the device manufacturer at boot HP: press F9 key ASUS: press F9 key “continuously” Lenovo: press FN+F11 keys at the same time Dynabook (Toshiba): press and hold 0 (zero) key

5. The device should reboot into “Reset this PC” a. Select “No – remove provisioning packages...” b. Select “Clean the drive fully” c. Select “reset” to confirm

You can install your own software, settings and MDM once the device has been reset.

If you remove the pre-installed settings provided by DfE, it’s your responsibility to set up alternative safeguarding measures to avoid risks to the children and young people in your care.