USO and Support Site
Product and Licence Support
Connectivity
Cyber Security
Sophos Anywhere
Anti-virus, malware protection, ransomware, Sophos home, and phishing awareness tools
Get Help Find Out MoreSchool Security Report
Check your school or MATs publicly accessible vulnerabilities
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Safeguarding
Classroom Resources
Telephone Support and Contact Us
Technical Support for the products below:
- USO
- StaffMail
- Firewall Queries
- DNS Enquiries
- Internet Outages
- Google Data Sync
- Microsoft Data Sync
- myUSO
- USO-FX
- WebScreen
- LGfL VoIP
- Remote Access
- MailProtect
- Mail Relay
- MIPS
Call 0208 2555 555 (Option 3)
Contact Us
For anything else including sales enquiries
Call 0208 408 4455
SLAs
LGfL defines our ticket priorities and target response times as follows
A Service Failure which:
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constitutes a loss of Service for all or more than 50% of Customers;
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has a critical impact on the activities of all or more than 50% of Customers;
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may or does cause significant financial loss or disruption to all or more than 50% of Customers; or
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results in any material loss, disclosure or corruption of Customer Data or Safeguarding Concern
A Service Failure which:
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constitutes a loss of Service for one or a small number of Customers (e.g. within the same locale);
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has a material (but not critical) adverse impact on the activities of more than one or a small number of Customers;
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may or does cause financial loss or disruption to a Customer; or
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may expose Customer Data to loss, disclosure or corruption if not resolved within the target resolution time
A Service Failure which has an adverse impact on the activities of one or a small number of Customers for which appropriate work arounds can be established to reduce that impact provided that there is no risk of:
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financial loss or disruption for Customers; or
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loss, disclosure or corruption of Customer Data
A Service Failure which only has a minor adverse impact on the Services or for which reasonable work arounds are available, provided that there is no risk of:
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financial loss or disruption for Customers; or
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loss, disclosure or corruption of Customer Data